FAQ

Shipping

Shipping takes between 10 and 40 days, depending on where you are in the world. We ship globally and the time is dependent on the customs and import abilities of your country of residence. Please note that during the holidays shipping times may be impacted so it is wise to contact the carrier directly if you have any questions or concerns.

Please allow an extra 2 weeks during the holiday season to account for increased carrier load.

Please allow for carrier delays for orders placed between January 22nd to Febuary 2nd

Below are average shipping times based on region:

USA: Between 10 - 30 days average 

Canada: Between 20 - 30 days average

Europe: Between 20 - 40 days average

Australia: Between 20 - 40 days average

All Others: Between 30 - 50 days average

Shipping carriers are often very slow in updating their tracking numbers, so if you haven't received anything in a week, please check your email confirmation to ensure the shipping address is correct. If it is, please send us an email with your order number and we'll get back to you as soon as possible.

We ship from multiple locations so orders will sometimes arrive in separate packages. Please send us an email or a message on Chat Support and we will get back to you right away with the status of your order.

Refunds & Exchanges

If your order was damaged or not as expected, we can swap it out for a new one or process a return for a refund. Just snap a pic of the issue, send it to us, and we'll get it sorted out ASAP.

To ensure the safety of our staff and all of our customers, we cannot accept exchanges at this time. All orders are final unless the product arrives damaged.